DELIVERY TERMS

Delivery price

Delivery is free for purchases from more than 50 Eur.

Upon purchase of goods up to 50 Eur delivery price - 7 Eur.

Pick up from  Samsonite store is free.

Delivery of goods

Goods are delivered throughout Estonia. If Your ordered item is in stock we will delivered within 1-7 business days. If Your ordered item is not in stock, we will contact and inform You, that the delivery may take longer. Maximum delivery time should not exceed 3 weeks. On the day of delivery, the courier will contact You by phone, and deliver the goods to Your address at 8:00-18:00 workdays.

Pick up from Samsonite store

You can pick up items at one of Samsonite stores indicated below (prepayment required):

- Shopping Centre Rocca al Mare, Paldiski mnt.102,Tallinn;

- Shopping Centre Ülemiste, Suur-Sõjamäe 4,Tallinn.

When picking up the goods, we will ask You to provide a personal itdentity document.

*If You have any questions about the delivery please e-mail us: e-pood@samsonite.ee

Payment methods:

E-banking – You will be able to make payments using the electronic banking systems of all major Lithuanian banks through the payment platform www.paysera.lt.

By Bank transfer – You will be able to pay by bank transfer with the requisites*.

Payment card

* Requisites:

Seller OÜ "Osterode"

Company code: 10866433

VAT code: EE100761692

Address:Suur-Sõjamäe 4, Tallinn

Phone: (+372) 56 879 179

E-mail: e-pood@samsonite.ee

Account No. EE411010220203630225

Bank:  SEB bank

Bank code: EEUHEE2X

RETURN PROCEDURE

The customer has the right to cancel the goods and return them within 14 days of receipt of the goods. In this case:

The product together with the packaging must not have lost the appearance and complete set The item may not be used or tried to use.

The client pays the return/shipping costs if a product is of a good quality. After receiving a defective product, the customer must contact the seller immediately by phone or e-mail and reconcile an exchange or return terms. In this case:

The item must be of a complete set.

The request to return purchased item, customer should send by e-mail: e-pood@samsonite.ee, filled Return form (which You can print here) and also enclosing it to registered package.